Leisure and recreation facilities Management

LEISURE AND RECREATION FACILITIES MANAGEMENT

Course Overview

Leisure and Recreation Facilities Management is a practical and management-focused course that introduces students to the planning, operation, maintenance, and supervision of leisure and recreational facilities. The course covers facilities such as sports complexes, stadiums, community centers, parks, hotels, resorts, gyms, and entertainment venues.

Students learn how to manage resources, ensure safety standards, coordinate events, maintain equipment, and deliver quality services to users. The course also explores customer care, facility scheduling, budgeting, staffing, risk management, and sustainability practices in leisure and recreation environments.

Emphasis is placed on operational efficiency, customer satisfaction, and professional management of public and private recreational facilities.

Course Objectives

By the end of this course, students should be able to:

Understand the principles of leisure and recreation facility management.
Identify types and functions of recreational facilities.
Plan and organize facility operations effectively.
Apply safety and risk management procedures in facilities.
Manage staff and coordinate facility activities.
Develop scheduling systems for events and facility use.
Maintain equipment and facility infrastructure.
Apply customer service principles in recreation environments.
Prepare basic budgets and resource plans.
Promote sustainable management of recreational facilities.

Learning Outcomes

Upon successful completion of the course, students will be able to:

Describe the structure and operation of recreational facilities.
Develop operational plans for managing leisure facilities.
Implement safety and emergency procedures in facilities.
Coordinate events and recreational programs effectively.
Demonstrate leadership and teamwork in facility management.
Apply customer service strategies in recreation settings.
Manage scheduling and booking systems efficiently.
Identify and solve operational challenges in facilities.
Prepare basic financial and maintenance plans.
Evaluate facility performance and user satisfaction.

Course code: LRFM
Course Credits: 8
Lecturer: Dr. Ernest SAFARI

Teacher: Ernest SAFARI

RESEARCH METHODOLOGY

Research Methodology

Research methodology refers to the systematic approach used in conducting research, encompassing the techniques, strategies, and tools employed to collect, analyze, and interpret data. It ensures the reliability and validity of research findings by following structured procedures. Research methodology includes qualitative and quantitative methods, experimental design, data collection techniques, ethical considerations, and statistical analysis.

Objectives:

To understand the fundamental principles of research methodology.
To identify various research designs and approaches.
To develop skills in data collection and analysis.
To apply ethical considerations in research.
To enhance critical thinking and problem-solving abilities in research.
To formulate and structure research questions, hypotheses, and objectives effectively.
To utilize appropriate statistical and analytical tools for data interpretation.

Learning Outcomes:

By the end of the course/module, learners will be able to:

Differentiate between qualitative and quantitative research methods.
Design and implement a structured research study.
Develop research proposals with clear objectives and methodology.
Apply appropriate data collection and analysis techniques.
Evaluate research findings critically and draw valid conclusions.
Demonstrate an understanding of ethical issues in research.
Communicate research findings effectively through reports and presentations.

Class Activities:

Forum
Image Checkin
Class Chat
Given Individual Assignment

Assessment Methods:

Continuous Assement Test
Mid Term Exam
Final Exam

Academic Year 2025-2026

Course Code: BLTH

Credits: 10

Period: 4 Months

Pre-requisite: None

Level: 8

Lecturer: Dr. MBONIMANA Gamariel

Teacher: HABINSHUTI EMMANUEL

HOSPITALITY AND CUSTOMER CARE

The Hospitality and Customer Care course introduces learners to the principles and practices of delivering high-quality customer service in the hospitality industry. The course emphasizes the importance of customer satisfaction, communication, cultural sensitivity, problem-solving, and professionalism in guest interactions. Students will learn how to create a welcoming atmosphere, handle complaints, and exceed customer expectations, contributing to business success and guest loyalty in hotels, restaurants, tourism, and related service sectors.

Objectives:

Understand the role of customer care in hospitality success.
Identify different types of hospitality services and guest needs.
Demonstrate professional behavior and communication skills in guest interactions.
Apply customer service techniques to resolve issues and enhance satisfaction.
Recognize the impact of cultural awareness and diversity in hospitality settings.
Evaluate customer feedback and use it for service improvement.
Understand teamwork, ethics, and service excellence in hospitality environments.

Learning Outcomes:

Define hospitality and explain its importance in customer service delivery.
Exhibit effective verbal and non-verbal communication in professional settings.
Anticipate and respond to guest needs using proactive service techniques.
Manage complaints and difficult situations with empathy and confidence.
Demonstrate an understanding of multicultural customer expectations.
Apply principles of personal grooming, etiquette, and service standards.
Reflect on feedback and continuous improvement for customer satisfaction.