EAUR E-Learning

This course introduces learners to cashiering functions within the front office department of hotels and hospitality businesses. It emphasizes the responsibilities and procedures related to guest billing, payments, financial reporting, and transaction accuracy. The course also focuses on maintaining guest satisfaction through efficient service, while ensuring compliance with accounting standards, internal controls, and hospitality protocols. Through both theoretical and practical exposure, students gain critical skills needed to handle check-ins, check-outs, audits, and financial interactions professionally.

Objectives: 

• Understand the structure and role of the cashiering section in front office operations.
• Learn the procedures for handling guest accounts, billing, and payment processing.
• Develop the ability to operate Property Management Systems (PMS) or manual recording systems.
• Ensure accuracy and integrity in financial transactions and documentation.
• Recognize and apply ethical and professional standards in cash handling.
• Understand the relationship between the front office and accounting departments. 

Learning Outcomes: 

• Describe the key functions of a cashier in the hospitality industry.
• Post guest charges, credits, and adjustments accurately.
• Handle a range of payment methods including cash, credit cards, mobile money, and traveler’s cheques.
• Maintain and reconcile guest accounts and generate final bills during checkout.
• Prevent and detect errors or fraud in financial transactions.
• Communicate effectively with guests during billing and resolve disputes professionally.
• Perform night audit procedures and report discrepancies to management.

Course Code: BLTH 3104

Credits: 10

Academic Year 2024-2025

Lecturer: 

This course introduces students to the essential concepts of biodiversity and the pressing issue of environmental pollution. It explores the variety and interdependence of life forms on Earth while critically examining the human-induced pollutants that threaten ecosystems. Students will learn about the value of biodiversity, causes and types of pollution (air, water, soil, noise, plastic, etc.), and their direct and indirect effects on flora, fauna, and ecological balance. The course emphasizes environmental ethics, sustainable practices, and global and local solutions to pollution and biodiversity loss. It prepares learners to think critically and act responsibly toward the environment.

Objectives: 

• Understand the importance and types of biodiversity (genetic, species, and ecosystem diversity).
• Recognize the different forms and sources of environmental pollution.
• Explore the interrelationship between pollution and the decline in biodiversity.
• Study the ecological and human consequences of environmental degradation.
• Learn about conservation strategies and pollution control methods.
• Understand international and local laws and policies that protect biodiversity.
• Develop skills to propose sustainable and practical solutions to environmental problems.

Learning Outcomes: 

• Define biodiversity and explain its importance to ecosystems and human well-being.
• Identify types and sources of pollution and assess their environmental impacts.
• Analyze how pollution contributes to the loss of biodiversity.
• Discuss conservation tools such as protected areas, reforestation, and endangered species protection.
• Apply knowledge of environmental laws and sustainable development principles.
• Evaluate case studies of polluted ecosystems and suggest remedial actions.
• Promote environmental stewardship through awareness, behavior change, and advocacy.

Course Code: BLTH 3508

Credits: 10

Academic Year 2024-2025

Lecturer: Theogene TWIZERIMANA

The Hospitality and Customer Care course introduces learners to the principles and practices of delivering high-quality customer service in the hospitality industry. The course emphasizes the importance of customer satisfaction, communication, cultural sensitivity, problem-solving, and professionalism in guest interactions. Students will learn how to create a welcoming atmosphere, handle complaints, and exceed customer expectations, contributing to business success and guest loyalty in hotels, restaurants, tourism, and related service sectors. 

Objectives: 

• Understand the role of customer care in hospitality success.
• Identify different types of hospitality services and guest needs.
• Demonstrate professional behavior and communication skills in guest interactions.
• Apply customer service techniques to resolve issues and enhance satisfaction.
• Recognize the impact of cultural awareness and diversity in hospitality settings.
• Evaluate customer feedback and use it for service improvement.
• Understand teamwork, ethics, and service excellence in hospitality environments.

Learning Outcomes: 

• Define hospitality and explain its importance in customer service delivery.
• Exhibit effective verbal and non-verbal communication in professional settings.
• Anticipate and respond to guest needs using proactive service techniques.
• Manage complaints and difficult situations with empathy and confidence.
• Demonstrate an understanding of multicultural customer expectations.
• Apply principles of personal grooming, etiquette, and service standards.
• Reflect on feedback and continuous improvement for customer satisfaction.