ACCOMODATION OPERATIONS I

Description:

This module introduces the fundamental concepts and operations involved in managing accommodation services within the hospitality industry. It covers the essential aspects of front office and housekeeping operations, focusing on providing quality service and ensuring guest satisfaction.

Learners will explore key topics such as front office procedures, reservations, check-in and check-out processes, housekeeping management, room maintenance, and guest relations. Additionally, the module emphasizes the importance of hygiene, safety, security, and sustainability in accommodation management.

By the end of this module, learners will develop the necessary skills and knowledge to efficiently manage accommodation services, ensuring smooth operations and a comfortable experience for guests.

Course code: BLTH1301

Course credit: 10

Pre-requisites: None

Academic year: 2024-2025

Lecturer: Ms. Immaculate 

AIMS AND OBJECTIVES:

At the end of this lesson, students should be able to demonstrate appropriate skills, and show an understanding of the following:

  • Housekeeping and its importance
  •  Functions of housekeeping
  • Relationship of housekeeping with other departments
  • Cleaning agents
  • Cleaning equipments
  • Chamber Maid’s trolley
  • Cleaning public area.
  • Cleaning different articles

Course Learning Outcomes:

Upon completing this module, learners will be able to:

  1. Explain the key functions and responsibilities of accommodation operations in the hospitality industry.
  2. Identify the roles and duties of front office and housekeeping staff in maintaining guest satisfaction.
  3. Demonstrate proper procedures for reservations, check-in, stay services, and check-out.
  4. Apply housekeeping standards and best practices for room cleaning, linen management, and maintenance.
  5. Utilize cleaning equipment, chemicals, and safety protocols effectively in housekeeping operations.
  6. Understand the importance of hygiene, sanitation, and sustainability in accommodation management.
  7. Implement guest service strategies to enhance the overall guest experience.
  8. Analyze safety and security measures required in accommodation establishments.
  9. Develop problem-solving skills to handle guest complaints and operational challenges efficiently.
  10. Work collaboratively as part of a team to ensure smooth and efficient accommodation operations.