Course Description
Accommodation Operations provides students with a comprehensive understanding of the key functions, procedures, and management practices involved in running lodging establishments. The course examines the organization, standards, and daily operations of the accommodation sector, with a focus on both front-of-house and housekeeping departments. Students will explore essential topics such as guest services, reservations, check-in and check-out procedures, room management, cleaning and maintenance standards, safety and security protocols, and the use of property management systems (PMS).
Through a combination of lectures, simulations, and practical exercises, students will develop hands-on skills in delivering quality service, maintaining operational efficiency, and ensuring guest satisfaction. Emphasis is placed on teamwork, communication, and problem-solving within the context of daily hotel operations. The course also explores sustainability practices and emerging technologies that are transforming the accommodation industry.
Learning Outcomes
By the end of this course, students will be able to:
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Explain the structure, roles, and functions of the accommodation department within a hospitality organization.
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Demonstrate standard procedures for both front office and housekeeping operations.
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Apply standard operating procedures (SOPs) to ensure cleanliness, maintenance, and high-quality guest service.
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Utilize property management systems (PMS) for reservation, check-in/check-out, and room management tasks.
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Evaluate methods for maintaining safety, security, and guest satisfaction in accommodation operations.
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Identify and apply sustainable practices relevant to modern accommodation management.
- Teacher: Bosco Uhawenayo